Lake Palace

Lake Palace Casino was founded in 2006, so it’s been in the business for some time now. We’ll go over everything you can expect at Lake Palace, from the welcome bonus, games, deposit methods, and more!

Lake Palace

Lake Palace
84
84
Rating
Popularity
Terms
Usability
Customer Service
Live Casino Live Casino
Blackjack Blackjack
Roulette Roulette
VIP Program VIP Program
₨80 000 Bonus Wagering 60x
20 Freespins
18+ | Play Responsibly | BeGambleAware.org | 18+. New Players Only. Claim ₹80 000 over 3 deposits. 1st deposit: 100% match up to ₹20,000 and 20 free spins for Cricket Fever. 2nd deposit: 50% match of up to ₹40,000. 3rd deposit: 100% match of up to ₹20,000. BW: 60x. Minimum deposit for each bonus: ₹700. | Rules and conditions applies
84
Rating
Popularity

Lake Palace has been operating online for 15 years, making it a well-known casino amongst players in India.

89/100 Reviewed by Indiacasinos.com

Lake Palace has a generous welcome package including free spins, however the wagering requirements are on the high side.

73/100 Reviewed by Indiacasinos.com

The site is rather user friendly, however terms and conditions are hard to find and the game library could be larger.

71/100 Reviewed by Indiacasinos.com

Players can reach out to customer support via live chat, email, or phone.

92/100 Reviewed by Indiacasinos.com

Summary

Lake Palace has been an online casino for over a decade and has a huge welcome package available for players to claim over their first 3 deposits. The casino also offers users a mobile app for Android and regular offers. However, the game library could be more varied, as there aren't many games from big-name providers like Netent.
Low minimum deposit and withdrawal
Quick and easy account registration
Generous welcome bonus
Game variety and selection is on the lower end
High wagering requirements

Details

Name
Lake Palace
Website
https://in.lakepalace.com/
Licenses
Curacao e-gaming License
VIP program
Yes

Game offerings

Game types

Blackjack Blackjack
Roulette Roulette
Live Casino Live Casino
Slots Slots
Game Shows Game Shows

Providers

Payment

Payment options

Bitcoin Bitcoin
MasterCard MasterCard
MuchBetter MuchBetter
Neteller Neteller
Skrill Skrill
VISA VISA

Deposit

Minimum deposit
₨500

Withdrawal

Minimum withdrawal
₨500

Customer Service

Telephone

Telephone support
Yes
Telephone number
8000 502 313

Email

Email support
Yes
Email address

Live chat

Live chat support
Yes

Lake Palace Review

Lake Palace Casino Licensing, Safety and Trustworthiness

Lake Palace Casino is licensed by the Government of Curacao and operates globally in numerous markets. The parent company, Genesys Technology N.V also operates under a license from Curacao. 

Lake Palace Casino states that they care about protecting the information of their players, noting that they have been in the business for over 15 years.

All information is encrypted according to the privacy policy, although the level of security isn’t stated. All games that are provided by established developers have been tested and certified to ensure fair play.

Almost all casino games run on the basis of a random number generator. 

Legal information can primarily be found in two areas. There is the privacy policy and the terms and conditions page.

Information on the bonuses and other casino rules can also be found here! 

Lake Palace Casino Appears to be Safe

We’re fairly satisfied with what we saw on the casino website. The casino has two main things going for it in terms of safety.

First, it’s fully licensed in Curacao. Since they also have been in business for a long time, it suggests a good reputation. 

We have liked to see some more details regarding the encryption and other security features, however.

Most casinos will generally mention this in their privacy policy. 

Our Verdict:

Due to being licensed and in business for many years, we consider this a safe casino. 

How I Tested Lake Palace Casino

There are a fair bit of steps that go into any casino review. Usually, there are numerous factors that have to be considered to decide whether a casino is worth playing at.

Below, we quickly go over the most important areas.

  1. Bonus and offers analysis

The first part of our review deals with the welcome offer and other bonuses. We usually consider things like the amount offered, other bonuses you can claim, and wagering requirements. 

  1. How easy it is to open a new account

Opening a new account at any casino should be quick and easy. We evaluate how complex and user-friendly the process is. 

  1. Things you need to know about their deposit methods

Here, we look at the number of deposit methods, the minimum deposit, and whether any fees may be associated with it. 

  1. What their game selection looks like

Game selection can be considered one of the most important factors. A good bonus means little if there are few games to spend it on. 

  1. The play experience

Play experience refers to the overall quality of the games that are offered. 

  1. How withdrawing works

There should be ample withdrawal options, no fees, and quick processing times. 

  1. What do you do if you run into issues

Finally, we look at the ways you can contact the casino as well as the quality of the customer support received. 

Welcome Offers and Promos – Grab a Bonus at Lake Palace Casino

Lake Palace Casino offers a welcome bonus and a few other promotions we’ll discuss below. The welcome bonus consists of three separate deposit bonuses. These are:

  • First Deposit: Receive a 100% match up to ₹20,000 and 20 free spins for Cricket Fever.
  • Second Deposit: A 50% match of up to ₹40,000.
  • Third Deposit: A 100% match of up to ₹20,000.

The wagering requirements for all the bonuses are 60x. Also, to claim each bonus you have to deposit at least  ₹700 each time.

More information on bonuses can be found on the terms and conditions page. 

There aren’t any codes to enter for the bonus. Rather, each deposit bonus should be credited automatically with the minimum required deposit. 

Promotions and Tournaments

The Sizzling 7s bonus applies to Blackjack. If you get three sevens of the same suit in a game of blackjack, you’ll be awarded a bonus of ₹20,000.

Each Saturday there’s a reload bonus available where you can get a 45% match of up to ₹10,000.

Each week, the Games War tournament offers players a chance to win 20 free spins. The requirements include a minimum deposit of ₹2,500 and you have to wager ₹4,000 on the same game in a single day.

As the list of games changes weekly be sure to check out the casino site. 

VIP Program

The VIP program at Lake Palace is known as the Casino Rewards Club. There’s a total of six levels, and the way to move up is by wagering a certain amount.

The first level for example requires you to wager ₹5,000 to ₹25,000. The rewards for reaching each level consist of only free spins.

Overall the casino does a good job of explaining this on their promotions page. 

Lake Palace offers a generous welcome bonus but has high wagering requirements 

We’re quite pleased with the size of the welcome bonus that’s offered at Lake Palace Casino. It’s also spread over three different deposits.

The problem is that the wagering requirements, in this case, are quite high at 60x.  

Beyond the welcome bonus, there’s a reload bonus each Saturday which can help keep your gaming going. We know players always love recurring bonuses. 

Our Verdict: 

The size of the welcome bonus is great.

Register a New Account with Lake Palace Casino

Registering an account was a pretty quick process at Lake Palace Casino. To start, click on create an account.

You only have one screen that you have to navigate through, which you can see below.

The information asked for is fairly basic: your email, country, phone number, and birthdate are what you need to provide. 

lake palace registration

Opening an account was very quick

When it comes to opening an account at this casino, we have zero complaints. A quick, straightforward process is what all players look and hope for.

Once the account is set up you can start browsing the games and other areas of the casino. To fully activate your account, you will eventually need to verify your email and phone number in your account settings. 

Our Verdict:

Creating an account was as simple as can be. 

Casino Payment Methods

You’ll find most of the essential payment methods here, although the list could be expanded. The minimum deposit required is ₹500.

Payment MethodTypeAverage Deposit TimeAverage Withdrawal Time

Visa
Credit / Debit Card10 Minutes2 Days
SkrillE-WalletInstantInstant
MuchBetterBank TransferInstantInstant
NetellerE-WalletInstantInstant
PaytmBank PaymentInstantInstant
UPIBank Transfer Instant Instant
BitcoinCryptocurrencyInstantInstant

There are enough payment methods to satisfy most players

As we mentioned earlier, the list of payment methods can be expanded more but, there’s still a decent selection here. You have the basic Visa and two popular forms of E-Wallets. 

There are also several bank transfer options available such as Much Better and India’s own Paytm.

Overall most players should be able to find a suitable deposit method.  

Our Verdict: 

Players shouldn’t have difficulty making a deposit at Lake Palace. 

Games you can play at Lake Palace Casino

Now we’ve finally come to the games selection. The first part we’ll look at is the slots. First, click on all games to the left-hand side.

After, you can select slots from the new menu to the right. Overall the selection of slot games isn’t that great. There are only a little more than 100 games.  

From the same menu as above, click on table games to access what’s offered. You’ll find blackjack, roulette, poker and baccarat. For each of these, there are several different variations you can play.

For the Live Casino, click on live dealers on the left-hand menu.

Some games you can find here include Andar Bahar, roulette, blackjack, baccarat, Dragon Tiger and Mega Ball. 

Lake Palace has a few live game shows players can take part in. You’ll find Crazy Time, Dream Catcher and Monopoly Live. 

Game Providers

A lot of the slot games are provided by Pragmatic Play. A few others also include Betsoft, Genii and Saucify. Unfortunately, there aren’t many giants from the industry such as NetEnt. 

The live casino games are provided largely by Ezugi and Evolution Gaming. Evolution is well known in the industry for its live games. 

The game selection is on the lower end

The selection of games at Lake Palace Casino was far from the best we’ve seen, especially the slot titles. When we get to the table games and live casino, things are a little better.

It seems Lake Palace is focused more on live and classic casino games overall. 

Time to Collect your Winnings? Here’s What you Need to Know

To make a withdrawal, first, click on cashier on the left menu. From the next page, select withdrawal at the top (deposit is the default page).

Simply choose your withdrawal method and enter the amount you wish to withdraw. The minimum withdrawal is ₹500. Detailed banking information can be found on the banking page. 

The withdrawal process at Lake Palace is fairly standard

There’s nothing out of the ordinary as far as the withdrawal process goes. The minimum withdrawal also isn’t too high. 

Customer Support

Contact:Average Answer Time

email
[email protected]24-48h

phone
800 502 31315min

live chat
Available 24/7 on their website<5 Minutes

The primary language that’s offered is English. Currently, there doesn’t seem to be any way to change the website into another language. 

To access the help centre, there’s a “contact us” option on the left menu. Here is where you’ll find the main contact options.

You can also open up a live chat with the icon on the bottom right. 

While looking at the support page, there was no FAQ or other helpful resource that could be seen. This means if you have any questions, you’ll have to contact the casino directly. 

Lake Palace Casino has several contact options but no FAQ

When it comes to contacting the casino, it should be pretty easy. You can choose from phone, live chat or email.

Unfortunately, there aren’t any other helpful resources that are available. The addition of a FAQ would help to take the customer service to a higher level. 

Our Verdict: 

While the customer service is fairly good, more resources can be added to the site.

Responsible Gambling

The responsible gambling page is fairly sparse. There’s a little about their commitment to responsible gaming and preventing underage gambling.

However, no resources or tools are offered here. 

The responsible gambling page offers little for players

There’s not a whole lot that can be said here, other than the page seems to only contain the bare minimum. We were disappointed to find no mention of tools players can implement.

A lot of other casinos will also have links to gambling support organizations, but again you won’t find that at Lake Palace. This page could be greatly expanded.

Our Verdict:

The responsible gambling page requires a lot of improvement. 

Awards and Recognitions

Lake Palace doesn’t currently have any awards or recognitions. 

Conclusion

With most casinos, there are usually a few areas that really stand out to draw players. However, with Lake Palace, we didn’t quite see this.

Almost every section is fairly average and there isn’t anything we could say was exceptional. 

The game selection, perhaps one of the most important areas, was quite poor. Only a little over 100 slots and when you put all the games together there might be 200 or so.

While the welcome bonus was nice, the high wagering requirements make it restrictive. 

The casino has been in business for a long time and is considered to be trustworthy. We think players can likely find better options though.

Our final score for Lake Palace is 75/100. 

Frequently asked questions

Yes, we don’t have any safety concerns, especially considering Lake Place is licensed in Curacao.
The wagering requirements are 60x.
Yes, there’s a mobile app you can download for Android.