PlayGrand

PlayGrand Casino is a sleek and modern online casino that operates underneath the White Hat umbrella. The following article will look into PlayGrand to critically examine its bonuses, impressions, and overall ease of use.

PlayGrand

PlayGrand
71
71
Rating
Popularity
Terms
Usability
Customer Service
Live Casino Live Casino
Blackjack Blackjack
Roulette Roulette
VIP Program VIP Program
₨100 000 ₹100,000 Wagering 35x
100 100 Wagering 35x
18+ | Play Responsibly | BeGambleAware.org | 18+ new players only. Max bonus ₹100,000. Min deposit ₹1,000. Deposit to be awarded over the first 3 deposits. 100 free spins. Wagering requirements x35. Additional terms and conditions apply. | Rules and conditions applies
71
Rating
Popularity

PlayGrand Casino has been around since 2015 and it has a strong following internationally. Indian players will find a well-rounded platform with plenty to offer.

70/100 Reviewed by Indiacasinos.com

The terms and conditions are pretty standard, including the wagering requirements.

72/100 Reviewed by Indiacasinos.com

The sight sports a dark but minimalistic design. It is easy to locate the various pages, whether you are playing from your desktop or a smaller-screened device.

74/100 Reviewed by Indiacasinos.com

Customer support is offered through only 2 channels: live chat and email. The live chat option is operated 24/7, while if you send an email you should expect a reply within 48hours.

69/100 Reviewed by Indiacasinos.com

Summary

Launched in 2015, PlayGrand Casino provides an elegant platform that sports a great selection of casino games, a generous welcome bonus, 24/7 customer support and easy registration. The casino supports various payment methods, although they could accept cryptocurrencies and add phone support to customer service.
Easy to use website
Extensive responsible gaming systems
Big catalog of games
Live chat
No crypto
No phone support option

Details

Name
PlayGrand
Licenses
UK Gambling Commission, Malta Gaming Authority
VIP program
No

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Poker Poker
Game Shows Game Shows

Payment

Payment options

Bank Transfer Bank Transfer
MasterCard MasterCard
MuchBetter MuchBetter
Neosurf Neosurf
PayPal PayPal
RuPay RuPay
UPI UPI
VISA VISA

Deposit

Minimum deposit
₨998

Withdrawal

Minimum withdrawal
₨1 000

Customer Service

Email

Email support
Yes

Live chat

Live chat support
Yes

PlayGrand Review

PlayGrand Casino launched in 2015 and is the child of a much larger parent iGaming company, White Hat. The website design is elegant and appealing, and you’re greeted with a bundle of information about bonuses and welcomes. Read on to get all the major details of PlayGrand. 

Playgrand Casino Licensing, Safety, and Trustworthiness 

PlayGrand is licensed by two prominent iGaming authorities. In addition, it falls under the authority of White Hat Gaming, which runs a lot of well-known gambling sites. 

As per its privacy policy, there are many laws dedicated to protecting you and your information. There are also plenty of eWallet options for handling your money if you prefer that additional layer of security.

As with most sites, you can find legal information right at the bottom of the homepage, including transparent information about the privacy policy and terms and conditions. 

Big names as big backers 

With its two reputable licences and parent company, we can say that the site is secure. 

Our verdict 

Safety is not a concern when it comes to PlayGrand. There are enough endorsements from reputable licenses and software developers to bear confidence in the casino. 

How I tested PlayGrand Casino

When we review a casino, we like to explore what we can without having an account first. When you are unfamiliar with the games or site, it’s nice to sample what it has on offer. You can play some of the games on the site with free credits and without having an account. 

We also looked at these factors:

  • Registration process. 
    • Registration is straightforward, asking for standard information: email: email address, name, surname, and date of birth, physical address, and phone number. You will have to verify your account via a sent email.
  • Bonuses.
    • You will then meet the opt-in button for the welcoming bonus, however, it cannot be claimed until you make your ₹1,000 deposit and select your payment method.  
  • Game Selection
    • The selection of games is solid. It gives you everything you will need, and then some.
  • Account details & Withdrawals 
    • Signing up gives you access to withdrawals, extras, account options, and, notably, settings for responsible gambling.

Welcome Offer and Promos – Grab a Bonus at PlayGrand Casino

Once you register for an account with PlayGrand, you become eligible for the welcome package which can deliver up to ₹ 100,000 in bonuses over your first 3 deposits.

The offer is awarded as follows:

  • Deposit 1 – 100% deposit match up to ₹30,000 + 30 bonus spins
  • Deposit 2 – 50% deposit match up to ₹50,000 + 50 bonus spins
  • Deposit 3 – 25% deposit match up to ₹20,000 + 30 bonus spins.

Each of these bonuses can be claimed for a minimum deposit of ₹1,000 each time, while the bonus spins can only be used on the slots Reactoonz, Book of Dead and Legacy of Egypt, respectively.

The bonus comes with terms and conditions, including wagering requirements of x35.

PLayGrand Welcome Bonus
PLayGrand Welcome Bonus

Promotions and tournaments 

The promotions at PlayGrand change often, and at the writing of this article, it has just come off the tail end of a promotion with Monopoly Live. 

VIP program 

At the time of writing, there was no VIP program available, although this may change.

Promos quickly run out of steam

The welcoming bonus is for certain an enticing offer, but we fear that there is not much more after that. It seems as if PlayGrand has rotating seasonal bonuses depending on the time of the year, but at the time of writing, it seemed dry. The lack of transparency in jackpots and real, meaningful bonuses hurt the casino, too

Our verdict

If you are the type of player enticed by the bonuses and rewards you can earn on the side, you might feel a little disappointed by PlayGrand. 

Register a New Account With PlayGrand Casino 

Registering an account is simple but also thorough. You will be taken into three windows, each asking for your personal information. The first window requests your desired username, email, and password.

You will be required to give your name, surname, physical address, and cell phone number to register. To register is free, and you won’t have to link payment yet. You will also be prompted to verify your account through a link that the casino sends you. 

PlayGrand Registration
PlayGrand Registration

Simple and clean

Nothing out of the ordinary stands out with PlayGrand’s registration process. Many casinos we have encountered ask for the same details.

Our verdict 

The registration process is simple and easy if you follow the prompts. The amount of information required is like many of its competitors.

PlayGrand Payment Methods 

You can withdraw to the same account you deposited with, but the site fails to mention that withdrawal can take longer depending on whether you used an e-wallet or debit card.

Payment MethodTypeAverage Deposit TimeAverage Withdrawl Time
VisaDebit/CreditNone2-5 days
MastercardDebit/CreditNone2-5 days
Direct24CreditNone2-5 days
eZeeWallete-walletNone24-48 hours
MuchBetterOnline BankingNone3-5 days
NeoSurfe-walletNone24-48 hours
Neteller e-walletNone24-48 hours
UPIOnline bankingNone3-5 days
NET BankingOnline BankingNone 3-5 days
RuPayDebitNone 2-5 days
Paypal e-walletNone24-48 hours

Be mindful of your money

We would recommend using available e-wallet systems, as they seem to provide fewer hassles with withdrawals and deposits. 

Our verdict 

Use e-wallets if you can. Debit cards if you cannot. Do not be afraid to contact live support if you have an issue. 

Games You Can Play at PlayGrand Casino 

PlayGrand boasts many games, with some of the most popular ones being live table games. You will find everything by clicking on the game’s icon represented by the dice. 

  • PlayGrand’s speciality seems to be slots, with it providing over 1,500 video slot titles. There is also an entire section dedicated to the slots that provide a jackpot bonus.
  • PlayGrand offers a few table games provided by big names, but not the most extensive selection. You will find all the table games you have come to expect from an online casino, but not the most diverse selection of tables.
  • The live casino portion of PlayGrand has the smallest selection of the casino. It offers big titles and games such as craps, Lucky 7 and Gonzo’s Treasure Hunt Live. Under the Other Games tab, you will find more lottery-type games. You can explore Pachinko, Monopoly Hot Properties, and various bingo and scratch card titles.  
  • There are no titles exclusive  to PlayGrand Casino. 
PlayGrand Games
PlayGrand Games

Game Providers 

  • PlayGrand Casino has over 100 providers for their games and over 1,500 different slots.. You’ll find Bollywood Billions and Bollywood Party as the most popular slots on the site, and they are provided by Swintt and Leander, respectively.
  • Evolution and Ezugi provide all of the live tables.
  • Relax Gaming, Evolution Gaming, Slingo, Play n’ Go, Microgaming are some of the big names that provide for lottery-style games. 
PlayGrand Live Casino
PlayGrand Live Casino

A diverse portfolio of games

There is a great selection of games on the site. There are enough variations of titles for you to sift through the titles to find one that appeals to you. If you are a fan of live table games, in particular, this casino might appeal to you.

Time to Collect Your Winnings? Here’s How to Withdraw Your Money from PlayGrand Casino. 

You can access all of your withdrawal information from your profile. There is a dedicated section where you can make a withdrawal and even check on the status of pending withdrawals. 

The site does carry a few conditions for the amount that is withdrawn. All withdrawals will be credited to the account that made the deposit. There is a minimum withdrawal limit of ₹1,000, and the maximum withdrawal limit is ₹10,000 per week. The casino also holds it within their rights to ask for additional information upon withdrawal. 

Step by step guide on how to withdraw from PlayGrand Casino 

  • Click on your account tab. 
  • Select the Withdraw Now option.
  • Follow the prompts & select the amount you would like to withdraw. 
  • Keep an eye out following the pending of your transaction. 

Withdrawing your money keeps with the theme of simplicity 

Just like many of the other things about this site, the process is incredibly simple. There are only a few prompts to click before you can withdraw your money. The most difficult thing for a player is to wait out the pending period. 

Customer Support

Communication with the customer is vital, and the best outlet is a live chat. The live chat hopefully outweighs the lack of a physical phone number.  

Contact Response Time
Emailsupport @playgrand.comSubject to volume and nature of the query
Phonen/an/a
Live ChatYes. 24/7 Instant

English is the primary written language of the site. You can change the site’s language/localization by clicking on the appropriate flag near the bottom of the site; options include Indian, Finnish, Canadian and Norwegian.  

The site’s biggest mode of communication by far is live chat. There is not a dedicated FAQ page on the site, but we found that the terms and conditions section should answer most questions. 

Average scores on customer support 

Whereas not having a phone line isn’t great, the live chat is all you need. It’s much more receptive, and it’s always available. Not having a clearly labelled FAQ page is quite a letdown, though. 

Our verdict: 

If you need support, we recommend you use live chat. Interactions are immediate and convenient. 

Responsible Gaming 

There are several resources and options offered for responsible gaming. It has an entire page dedicated to describing what tools it has and where to access them. You can access the tab at the bottom of the page with the rest of the information.

PlayGrand has an excellent stance on responsible gaming

It is refreshing to see PlayGrand taking responsible gaming as seriously as it does. We feel it is important to include, not only for legal reasons but for mental health reasons. You can set a timer to alert you when you have been playing too long, and it will log you out automatically.  

Our verdict: 

If you are someone who fears your habits, you are in safe hands at PlayGrand. 

Awards and Recognitions

As of the writing of this article, PlayGrand Casino has not earned any notable awards.

Conclusion 

PlayGrand Casino has some incredibly strong high points, but a few lows bring it down. The welcoming bonus is nice, yes, but it would be nice to see more bonuses introduced to keep players around. 

Its simplicity is arguably one of its best qualities, with none of the processes being difficult. Registrations and withdrawal are both simple processes. 

The appearance and gaming selection is another strong point for the site as well. It has great titles, as well as a clean way in which they are presented. Overall, PlayGrand is a great site for all types of players.  It’s a good experience but still has some drawbacks. It’s a solid 3/5.

Frequently asked questions

You will need to link your payment method and make a deposit of ₹1,000.
Direct your complaints to the “Complaints Procedure” at the bottom of the website. Or, contact live support.
No, at the time of writing PlayGrand Casino does not support any cryptocurrency options.