21 Casino

21Casino has been a fixture on the casino scene in India since 2015. It strives to provide a market-leading gaming experience with top-quality games and bonuses for all players.

21 Casino

21 Casino
67
67
Rating
Popularity
Terms
Usability
Customer Service
Live Casino Live Casino
Blackjack Blackjack
Roulette Roulette
VIP Program VIP Program
₨30 000 Bonus Wagering 35x
- Freespins
18+ | Play Responsibly | BeGambleAware.org | 18+ new players only. Max bonus ₹30,000. Min deposit ₹1,000. Wagering requirements of x35 apply. Game restrictions apply. Additional terms and conditions apply. | Rules and conditions applies
67
Rating
Popularity

21 Casino has been around since 2015 and it has a substantial following, which is only going to increase now that the casino is accepting players from India.

64/100 Reviewed by Indiacasinos.com

The casino terms and conditions are pretty standard, even though the wagering conditions ae slightly above average.

74/100 Reviewed by Indiacasinos.com

The site has an interesting platform that is pleasing to the eye and easy to navigate, regardless of the device used.

70/100 Reviewed by Indiacasinos.com

Customer support is offered 24/7 and can be reached either through live chat or email.

68/100 Reviewed by Indiacasinos.com

Summary

21 Casino is a safe and reliable casino, licensed by both the Malta Gaming Authority and the UK Gambling Commission. The casino has a wonderful games collection and a generous welcome bonus. Unfortunately the casino does not offer regular promotions and it lacks a VIP scheme.
Excellent selection of games
Plenty of banking methods
24/7 customer support
No contact telephone number
No contact telephone number

Details

Name
21 Casino
Website
https://www.21casino.com/
Licenses
Malta Gaming Authority
VIP program
No

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Poker Poker
Game Shows Game Shows

Payment

Payment options

MasterCard MasterCard
MuchBetter MuchBetter
Neosurf Neosurf
Neteller Neteller
RuPay RuPay
Skrill Skrill
UPI UPI
VISA VISA

Deposit

Minimum deposit
₨1 000

Withdrawal

Minimum withdrawal
₨1 000

Customer Service

Email

Email support
Yes

Live chat

Live chat support
Yes

21 Casino Review

21Casino licensing, safety and trustworthiness

21Casino makes its platform available to Indian bettors thanks to a license from the Malta Gaming Authority. Licenses from the MGA are the most sought after, which is a feather in 21Casino’s cap.

21Casino promotes a safe playing environment with the latest SSL encryption technology. This ensures the safekeeping of your data and funds. 

A detailed Privacy Policy lays out precisely what information 21Casino collects and how it uses this. It operates according to the legal requirements and regulations of its license.

We didn’t find any reference to the fairness of games. However, as this is a requirement of an MGA license, 21Casino undoubtedly takes this gaming element seriously.

21Casino is transparent when it comes to licensing and security measures. It covers all the legal stuff in the terms and conditions and Privacy Policy, which are easy to find on the footer menu.

21Casino is as safe as any

The MGA is one of the stricter gaming authorities with stringent regulations. A license from this body bodes well for the security of the platform.

We didn’t struggle to find information about 21Casino’s safety measures. The detail in the Privacy Policy will surely appease you if you are at all concerned about providing your personal information.

Our verdict

For its safety measures and licensing, 21Casino gets four stars.

How I tested 21Casino

We can’t give an honest review without analysing various casino components. Playing the games, checking bonus requirements, and testing customer support are all part of the review process. 

Bonus and offers analysis

The welcome bonus is a fabulous introduction to 21Casino, but the lack of further promotions disappointed us. It seems that the casino is keen to get new members but not so concerned about keeping them.

How easy it is to open a new account

21Casino runs a standard signup process, similar to other operators. Complete a registration form and click on the emailed link to complete your account setup.

Things you need to know about their deposit methods

There are several bank card and e-wallets options for funding your account. You can access the available methods when you log in.

What the game selection looks like

The games lobby is exceptionally well-stocked with slots, table games and jackpot games. There’s also a decent selection of live dealer games and game shows.

The play experience

The user interface is clear, without unnecessary fussiness that clutters other platforms. Its minimalistic design makes it easy to navigate from one page to another.

How withdrawing works

You can withdraw a minimum of ₹1,000 per day and a maximum of ₹25,000 per week. Log your request once you’ve verified your account details.  

What do you do if you run into issues

21Casino offers round-the-clock support. Select the Live Chat option from the footer menu to open your customer support options. 

Welcome Offers and Promos – Grab a Bonus at 21Casino

New players can grab a welcome bonus on joining. The bonus matches your first deposit by 121% up to ₹30,000. Any deposit of at least ₹1,000 qualifies, apart from those made through Skrill or Neteller.

A 35x wagering requirement applies to your bonus funds. So, if you deposit ₹1,000, you receive a further ₹1,210 in bonus funds. You must then wager these funds 35x, a total of ₹42,350, before withdrawing any winnings.

You must complete the wagering requirements within 30 days. This is a reasonable amount of time, but if you reaped a large bonus and fail to meet this requirement, you lose the balance of the bonus and any winnings. 

Each bonus lists its specific terms under the bonus details. To claim your bonus, register, make a deposit and follow the prompts.

21 Casino Welcome Bonus
21 Casino Welcome Bonus

Promotions and Tournaments

There aren’t many promotions to excite you once you’ve played through your welcome bonus. However, 21Casino can introduce new promos at any stage, so you may receive email notifications of offers.

21Casino runs occasional tournaments to encourage you to try your luck on slots and games. You could win additional bonus funds if you’re one of the top players on the leaderboard at the end of the promotional period. 

VIP program

21Casino discontinued its loyalty program at the end of October 2021.

Not much after the welcome bonus

21Casino does a great job attracting players with its welcome offer, but you’ll be disappointed if you expect continuous rewards. The lack of promotions does the casino a disservice and will deter players who enjoy regular promotions.

We don’t know why 21Casino discontinued its loyalty program. Perhaps it’s coming up with something better to balance the lack of promotions. Time will tell.

Our verdict

21Casino gets three stars for its lack of promotions.

Register a new account with 21Casino

Click on the yellow Sign Up button at the top right of your screen to access the online form.

Be prepared to provide personal details like your date of birth and identification number. 21Casino will later request documents to verify this information, so ensure that you enter everything accurately.

You can expect a confirmation email. Click on the link it contains to complete your account setup and claim your bonus.

21 Casino Registration
21 Casino Registration

An uncomplicated registration process

Opening your player account at 21Casino is as easy as you’d expect. There are no hidden steps or hurdles to trip you up.

It’s best to have all your details close by so that you can enter them quickly. The faster you register, the sooner you can claim your welcome bonus.

Our verdict

We give 21Casino four stars for the ease of registering.

21Casino payment methods

These are banking methods you can expect at 21Casino.

Payment MethodTypeAverage Deposit TimeAverage Withdrawal Time
VisaDebit/credit cardInstantly1 – 5 days
MastercardDebit/credit cardInstantly1 – 5 days
RuPayDebit/credit cardInstantly1 – 5 days
SkrillE-walletInstantly24 hours
NetellerE-walletInstantly24 hours
eZeeWalletE-walletInstantly24 hours
MuchBetterE-walletInstantly24 hours
NeosurfPrepaid CardInstantlyN/A
UPIPayment gatewayInstantly1 – 5 days
Net BankingPayment transferInstantly1 – 5 days

A banking method for most bettors

The range of payment options should make transacting at 21Casino a breeze. RuPay is a welcome inclusion, and we were pleased to see several e-wallets on the list as well.

Cryptocurrency is noticeable by its absence. It’s a popular payment method in India, and we feel 21Casino should include it as an option.

Our verdict

Even though there are no cryptocurrencies available, we give 21Casino four stars for banking methods.

Games you can play at 21Casino

We lost ourselves in the bumper games lobby at 21Casino, and this is what we found.

Exclusive games and branded tables

21Casino boasts various branded slots in its library. Popular titles are Game of Thrones and Who Wants to Be a Millionaire, while Ted, Lara Croft and The Goonies are also waiting for your spin.

Slots selection

There are hundreds of slots with various themes and special features. Play one of the classic fruit slots, get adventurous with exciting video slots or hit the jackpot on one of the megaways or progressive jackpot games. 

Table games

There’s a decent selection of table games, covering the classic version of games like roulette, baccarat and blackjack, as well as several variations of each. 

Live casino

21Casino has a well-stocked live casino lobby. Your choice includes the Indian favourites Teen Patti and Andar Bahar, as well as ever-popular roulette, blackjack, baccarat and poker tables.

Game shows

The live casino lobby also houses exciting game shows. Crazy Time, Monopoly Live and Football Studio are among those guaranteed to give you an adrenaline rush.

21 Casino Games
21 Casino Games

Game providers

Over 100 game providers lend their talents to 21Casino.

Slots providers

Slots is the largest games category with the most providers. Reel-spinners can enjoy quality games from NetEnt, 1×2 Gaming, Microgaming, Play n’GO and many other established providers.

Live casino providers

Evolution provides the lion’s share of the live casino tables. But it’s very well supported by quality games from Ezugi and Pragmatic Play.

Lottery providers

There are specific lottery providers at 21Casino, but you can play a couple of bingo games from  Play n’GO.

Top-class games from quality providers

There’s a vast supply of games from many of the industry’s top brands. You won’t be lost for entertainment, that’s for sure. 

We were pleased to find many jackpot slots, a category that lacks depth of choice at some casinos. The operator makes a lot of effort to keep the games lobby fresh, with new titles appearing regularly.

Our verdict

21Casino gets four and a half stars for the number of games and quality of the providers.

Time to collect your winnings? Here’s How to withdraw your money from 21Casino

You can withdraw your funds at any stage after verifying your account. This process includes providing documents confirming your identity, age, address and ownership of your payment methods.   

21Casino takes up to 48 hours to process withdrawals. Depending on your banking method, it may be a further few days before you receive your money.

Step by Step guide on how to withdraw from Race Casino

  • Log into your account and select the withdrawal option.
  • Choose your banking method from those available.
  • Enter the amount.
  • Follow any further prompts to finalise the transaction.

Other important information to know when withdrawing

You can withdraw a minimum of ₹1,000. The maximum amount you can withdraw in a week is capped at ₹25,000.

As is standard practice, 21Casino prefers you to use the same banking method for withdrawals and deposits. To make it easier, a withdrawal method only becomes available once you’ve successfully deposited using that method. 

No surprises with the withdrawal process

Withdrawing funds at 21Casino follows a fairly standard process adopted by most operators. The processing time of up to 48 hours may be a little long but isn’t unheard of. 

The low minimum amount will suit casual players. On the other hand, though, the weekly maximum is on the low side, but perhaps this should discourage bettors from excessive gambling.

Our verdict

Because of the processing time and limits, withdrawing gets three and a half stars.

Customer Support

Contact:Average Answer Time

Email
[email protected]  24 – 72 hours

Live Chat
24/72 – 3 min

The default language at 21Casino is English, but it also supports Spanish, Brazilian, Finnish and Norwegian. 

21Casino advertises a 24/7 live chat, but our attempts to test this were unsuccessful. Clicking on the Live Chat button did nothing at all, so we can’t comment on the speed or efficiency of the support team.

Surprisingly, we couldn’t find an FAQ section anywhere on the website. Although most bettors gravitate to the live chat for help, some consult the FAQs for general information. It’s unusual to find an online casino without this section.

Customer support needs attention

21Casino lets itself down with the lack of customer support. It’s possible that the live chat facility was glitching when we tried it out, but if so, it needs to be looked at to avoid continued issues.

An FAQ section is valuable, and there’s no reason for not including one. A simple link to a separate page with a handful of common questions and answers goes a long way to keeping customers happy.

Our verdict

Due to no FAQs and uncontactable live chat, 21Casino gets two stars.

Responsible gambling

A dedicated Responsible Gambling section provides details on what limits you can set, how to set them and who to contact if you feel your gambling is a problem. 

It also provides tips on gambling within boundaries and a list of questions that you can use for a self-assessment.

21Casino shows it cares

The RG policy is comprehensive and covers all the essential points. It also provides handy links to set limits on your account.

21Casino appears to have put thought and effort into its Responsible Gambling section, and through this, shows that it cares about its customers’ wellbeing.

Our verdict

For its attention to detail, it gets four and a half stars.

Awards and recognitions

21Casino hasn’t yet won any awards or recognitions.

Conclusion

21Casino’s games lobby speaks for itself. With games from more than 100 providers covering all categories, it reaches a broad customer base. However, it lacks spark in the promotions department, offering little for regular players.

We hope that our lack of success with testing live chat was just a blip and that you have better luck. Overall, 21Casino does a great job of providing entertainment, and that’s what it’s all about, after all.

Frequently asked questions

As a new player, you receive a 121% deposit match bonus up to ₹30,000 on your first deposit.
There are no 21Casino apps, but you can access the site through your web browser.
Yes, there are plenty of live casino games, including roulette, blackjack, poker and baccarat.